Regal Refrigerators User Manuals and Installation

HOW ALL EQUIPMENT WARRANTIES WORK:

All Manufacturer's have a well defined process for troubleshooting, claims and dispatch. Please follow the procedure below for warranty claims.

A service technician not dispatched by Regal Refrigerators, LLC is unlikely to be covered. Really, it's no different then when you take your truck in for warranty at the dealer (approved) versus a local garage (not approved). If you have questions or concerns, call us immediately and we will help!

STEP 1: Have your Serial and model number handy. Both are located either inside the unit on the interior wall, and/or the rear of the unit.

STEP 2: Call the (888) 585-9565 or email sales@regalrefrigerators.com. Phone is always faster.

STEP 3: The Manufacturer Service Representative will troubleshoot and dispatch an authorized Service Technician, if needed. If you live in a remote area, you may be able to request your own at this point.

STEP 4: The authorized Service Tech will investigate the issue on-site. If your equipment is under warranty and you have followed the process the Manufacturer will cover specific costs outlined in the warranty document.

STEP 5: If the issue is due to lack of maintenance, environmental or use error, then the authorized Service Tech will discuss a solution and you will have the option to pay for their services directly.

Again, do not arrange your own service and submit invoices to the manufacturer. Service MUST be dispatched from Manufacturer Service Representative. Thank you for your understanding.